Typical question to solve when establishing the communication

1). our USB extender device can not be recognized by the Computer.

a). please insert the right USB Port.  USB 3.0 only & USB 3.0 backwards compatible series' receiver must be inserted into the USB 3.0 port of PC.   USB 2.0/1.1 series receiver must be inserted into the USB 2.0 port of PC

 b). Insert the right USB port of PC,  but not finish the full connection like the below.  please establish the full connection your device---> our transmitter--->Fiber---->our receiver----> the PC USB port

3). Operation System of PC. Our USB extender devices are compatible with  Windows 8, Windows 8.1, Windows 10, full version of the LINUX or UNIX operation systems.   if your PC Operation system is not 

4). please check the fiber type and its length......................


2). Touch monitor like Dell P2418HT has two kinds of signal to transmite,  one is the siganl of touch which is transmitted via USB 2.0,  another is the content signal like video/audio which is transmitted via USB 3.0.  so it requires the USB 3.0/2.0/1.1 over Fiber extender to transmite to the remote place,  it is backwards compatible.

3).  HID (Faceit):  XKeys Replay Controller,  Akai APC Mini need USB 2.0/1.1 fiber extender


4). BOSE VB1 soundbar require USB 3.0/2.0/1.1 backward compatible Fiber Extender